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American Red Cross

About National American Red Cross.

The National American Red Cross was chartered by Congress to "carry on a system of national and international relief in time of peace and apply the same in mitigating the sufferings caused by pestilence, famine, fire, floods, and other great national calamities, and to devise and carry on measures for preventing the same." The Charter is not only a grant of power, but also an imposition of duties and obligations to the nation, to disaster victims, and to the people who generously support its work with their donations.
Red Cross disaster relief focuses on meeting people's immediate emergency disaster-caused needs. When a disaster threatens or strikes, the Red Cross provides shelter, food, and health and mental health services to address basic human needs. In addition to these services, the core of Red Cross disaster relief is the assistance given to individuals and families affected by disaster to enable them to resume their normal daily activities independently.

The Red Cross also feeds emergency workers, handles inquiries from concerned family members outside the disaster area, provides blood and blood products to disaster victims, and helps those affected by disaster to access other available resources.

Current Projects.

Web Application analysis, development, deployment and maintenance.

IDI is part of a team to design, build, test, and implement many of the Web based e-business applications that the American Red Cross uses to achieve their numerous business and back-office goals. This allows the American Red Cross to become more efficient. Technologies used by IDI include ASP, Java, SQL, Informix, Oracle, Business Objects, Oracle Financials, WinRunner, Load Runner, and PeopleSoft.

20/25 Migration Project

IDI supported the 20/25 Migration Project when the American Red Cross physically moved offices from Falls Church, VA to Washington, DC. Infinite Dimensions provided hardware and software support that allowed the American Red Cross to migrate a data network and telephone system for over 300 users.

Disaster Relief 24 X 7 Call Center Support.

The American Red Cross is always on-call to provide disaster relief services in the event of emergencies and natural disasters. IDI plays a crucial role, assisting the American Red Cross to achieve their readiness status. Infinite Dimensions administers, maintains and upgrades the American Red Cross national call center to allow that organization’s personnel to deliver and receive critical information necessary to provide comfort and resolution in each disaster situation. Intrusion detection is performed as part of our maintenance service on the call center. The call center’s foundation is on Rockwell ACD and Cisco technologies.

Overall IDI Value Proposition

  • Reduced total cost of ownership with substantial use of industry best practices and resource optimisation.
  • Reusable components, knowledge base and processes enabling reduced cycle times & improved quality
  • Implementation of industry & technology specific best practices, reduced risk of new technological deployment & higher performance