Success stories

Engagement Summary

P4, LLC wanted to build a web portal where Patients, Care Providers and Pharmaceutical companies would get detail information about Oncology. P4 chose LGS to build different components such as a web based Personal Health Record (PHR) system for Oncology patients and providers. The PHR is pulled and pushed via secure web services to patients and providers and is also compliant to current HIPAA standards.

Highlights

Following information about patient is stored in the system:

Phase-I

• Personal Information (Name, address, contact info, birth date, SSN, etc.)
• Contacts information (doctors, hospitals, insurance, pharmacy, attorney, emergency, family members, etc.)
• Medications (information about current prescribed medications, display drug info and drug interactions using external drug database (Cerner-Multum) interface)
• Condition (information about current diseases the patient is suffering from)
• Test (information about lab, imaging and procedural tests and the history)
• History (information about hospitalization, surgery and/or other procedures)
• Allergies (information about food, drug and environmental allergies)
• Lifestyle (information about patient’s lifestyle)
• Other information about Dental, Vision, Immunization and Family History.
• Email and alerts to patient and doctors for different actions
• Reports based on above data

Phase II

• Calendar and scheduling
• Message Center
• Symptom tacking

About Nextel

Sprint Nextel Corporation is now the third-largest U.S. carrier after Cingular and Verizon Wireless, with around 40 million subscribers. Nextel / Sprint provide voice and date services to its client’s as well as Push to talk iDEN technology.
Service we provide.

IDI Provides a range of services to Nextel / Sprint. We are an approved vendor of Nextel. IDI supports Nextel with there analysis, development, deployment, production support and all other information technology needs.

Current Projects.

E-Production Support (EPS) 24 x 7 coverage necessary.

Solution

IDI uses Application Management tools such as Big Brother, Topaz, and SiteScope to monitor, administer and troubleshoot Nextel’s Web applications. This includes monitoring existing infrastructure, processes, end-users and troubleshooting to provide early warning in the event of potential problems. Infinite Dimensions creates Topaz scripts to monitor the Web sites. We are able to fix problems before they can affect the network. Nextel’s J2EE applications run on IBM WebSphere 5.0.1. IDI provides support in troubleshooting and administration of the IBM WebSphere Application Servers. We updated the enterprise security infrastructure to Site Minder version 5.5. This version has the capabilities of User Authentication and Single Sign On for all of the Nextel applications. IDI developed an internal document management Web site in MySQL and PHP for tracking production issues. We complete our workflow process using CRM tools including Amdocs Clarify and PeopleSoft CRM (Vantive) on customer help tickets to resolve the issues accordingly.

Result

IDI monitors Nextel’s Web-based e-business applications for around-the-clock availability. This allows Nextel to keep a pulse on real-time application performance. Infinite Dimensions monitors Web site scenarios and performance to create a higher level of service. We ensure the consistency of functionality on the Web sites, gauge performance and provide strategic e-business direction to the business and operation units, which result in a net competitive advantage for Nextel.

About National American Red Cross.

The National American Red Cross was chartered by Congress to “carry on a system of national and international relief in time of peace and apply the same in mitigating the sufferings caused by pestilence, famine, fire, floods, and other great national calamities, and to devise and carry on measures for preventing the same.” The Charter is not only a grant of power, but also an imposition of duties and obligations to the nation, to disaster victims, and to the people who generously support its work with their donations.
Red Cross disaster relief focuses on meeting people’s immediate emergency disaster-caused needs. When a disaster threatens or strikes, the Red Cross provides shelter, food, and health and mental health services to address basic human needs. In addition to these services, the core of Red Cross disaster relief is the assistance given to individuals and families affected by disaster to enable them to resume their normal daily activities independently.

The Red Cross also feeds emergency workers, handles inquiries from concerned family members outside the disaster area, provides blood and blood products to disaster victims, and helps those affected by disaster to access other available resources.

Current Projects.

Web Application analysis, development, deployment and maintenance.

IDI is part of a team to design, build, test, and implement many of the Web based e-business applications that the American Red Cross uses to achieve their numerous business and back-office goals. This allows the American Red Cross to become more efficient. Technologies used by IDI include ASP, Java, SQL, Informix, Oracle, Business Objects, Oracle Financials, WinRunner, Load Runner, and PeopleSoft.

20/25 Migration Project

IDI supported the 20/25 Migration Project when the American Red Cross physically moved offices from Falls Church, VA to Washington, DC. Infinite Dimensions provided hardware and software support that allowed the American Red Cross to migrate a data network and telephone system for over 300 users.

Disaster Relief 24 X 7 Call Center Support.

The American Red Cross is always on-call to provide disaster relief services in the event of emergencies and natural disasters. IDI plays a crucial role, assisting the American Red Cross to achieve their readiness status. Infinite Dimensions administers, maintains and upgrades the American Red Cross national call center to allow that organization’s personnel to deliver and receive critical information necessary to provide comfort and resolution in each disaster situation. Intrusion detection is performed as part of our maintenance service on the call center. The call center’s foundation is on Rockwell ACD and Cisco technologies.

Overall IDI Value Proposition

• Reduced total cost of ownership with substantial use of industry best practices and resource optimisation.
• Reusable components, knowledge base and processes enabling reduced cycle times & improved quality
• Implementation of industry & technology specific best practices, reduced risk of new technological deployment & higher performance